Terms of service

OVERVIEW

Welcome to 2DawgDesigns. Throughout these Terms, “we,” “us,” and “our” refer to 2DawgDesigns. We operate this website and store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to deliver the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms carefully, as they include important information regarding your legal rights, including warranty disclaimers and limitations of liability.

By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are of legal age in your state or province of residence, or that you have given consent for your minor dependents to use the Services on devices you own or control.

To access certain features or make purchases, you may be required to provide information such as your email address, billing, payment, and shipping details. You agree that all information provided is accurate, current, and complete, and that you have the right to provide such information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer or assign your account to another person.

SECTION 2 – OUR PRODUCTS

We strive to display our products and services as accurately as possible. However, colors and appearance may vary depending on your device and display settings.

We do not guarantee that products or services will meet your expectations or appear exactly as shown.

All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit quantities by person, region, or jurisdiction at our discretion.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is not accepted until confirmed by us, and payment must be received and processed beforehand.

Please review your order carefully before submitting. Once accepted, we may not be able to accommodate cancellations.

If we modify or cancel an order, we will attempt to notify you using the contact information provided.

Returns and exchanges are governed by our Refund Policy [LINK].

You agree that purchases are for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price at the time your order is placed, as shown in your confirmation email.

Unless stated otherwise, prices do not include taxes, shipping, or additional fees.

You agree to provide accurate and complete payment and account information and to keep it updated. You represent that you are authorized to use your payment method and agree to pay all charges incurred.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss and title pass to you once the product is delivered to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content within the Services—including text, graphics, images, logos, videos, and design—is owned by 2DawgDesigns or its licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

All trademarks, logos, and brand elements are the property of their respective owners and may not be used without authorization.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control or monitor.

These tools are provided “as is” without warranties or endorsements. Your use of such tools is at your own risk, and you are responsible for reviewing third-party terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites. We are not responsible for their content, accuracy, or practices.

Accessing third-party sites is at your own risk. Any issues or concerns should be directed to the respective third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

2DawgDesigns is powered by Shopify; however, all transactions are between you and 2DawgDesigns.

You agree that Shopify is not responsible for any aspect of your transactions, including any damages or losses. You release Shopify and its affiliates from any related claims.

SECTION 10 – PRIVACY POLICY

Your personal information is governed by our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.

By using our Services, you acknowledge that your information may be processed and shared with Shopify and third parties, potentially across international borders, to provide the Services.

SECTION 11 – FEEDBACK

By submitting feedback, reviews, or other content, you grant us a perpetual, worldwide, royalty-free license to use and distribute it for any purpose.

You represent that you have the rights to your submissions and that they comply with these Terms.

We are not obligated to maintain confidentiality, provide compensation, or respond to feedback.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. Prohibited uses include, but are not limited to:

  • Violating laws or regulations
  • Infringing intellectual property rights
  • Harassing or harming others
  • Transmitting false or malicious content
  • Distributing spam or unauthorized promotions
  • Attempting to bypass security measures

We may suspend or terminate access for violations.

SECTION 14 – AGENTS

This section applies to automated tools (“Agents”) accessing the Services.

Agents must identify themselves, operate transparently, and comply with all restrictions. We may limit or block Agent access at any time.

SECTION 15 – TERMINATION

We may terminate your access at any time without notice. You remain responsible for all charges incurred.

Certain provisions will survive termination, including intellectual property and liability limitations.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available,” without warranties of any kind.

We do not guarantee uninterrupted or error-free service. Some jurisdictions may limit these disclaimers.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless 2DawgDesigns and its affiliates from any claims arising from your use of the Services or violation of these Terms.

SECTION 19 – SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions will remain in effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and 2DawgDesigns. Failure to enforce any provision does not waive that right.

SECTION 21 – ASSIGNMENT

You may not transfer your rights under these Terms without consent. We may assign our rights without notice.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where 2DawgDesigns is headquartered.

SECTION 23 – HEADINGS

Section headings are for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

If you want, I can tighten this further for legal strength, simplify it for customer readability, or tailor it specifically for your product type (like resin art/custom items).

Ok, resin art/custom items

Good call—resin art and custom pieces definitely need tighter, more specific protections. Below is a refined version of key sections tailored for custom, handmade resin products (flowers, preserved items, made-to-order pieces, etc.). This adds clarity around expectations, variability, and no-return situations—without being overly harsh.

You can drop these directly into your Terms (or replace the matching sections):

SECTION 2 – OUR PRODUCTS (CUSTOM & RESIN ITEMS)

Many of our products are handmade, custom, and/or made-to-order, including resin artwork and preserved items. Due to the nature of these materials and processes, each piece is unique.

Variations in color, shape, size, placement of materials (including flowers or inclusions), and minor imperfections such as small bubbles, textures, or slight surface irregularities are normal and are not considered defects.

While we make every effort to accurately represent our products through photos and descriptions, the final product may differ slightly from images shown. By purchasing, you acknowledge and accept these natural variations as part of the handmade process.

SECTION 3 – ORDERS (CUSTOM WORK)

Custom and made-to-order items are created specifically for you. Once a custom order is placed and materials or production have begun, the order cannot be canceled, changed, or refunded.

We may contact you to confirm design details before production begins. It is your responsibility to ensure all customization details are correct at the time of order.

Failure to respond to confirmation requests may result in delays.

SECTION 5 – PRODUCTION TIME & SHIPPING

In addition to shipping time, custom resin pieces require production time, which varies depending on the complexity of the item and curing requirements.

Estimated production times will be provided when possible but are not guaranteed. Resin curing is a time-sensitive process that cannot be rushed without compromising quality.

We are not responsible for delays caused by:

  • Production complexity
  • Material curing times
  • Shipping carriers or transit issues

SECTION 6 – CARE INSTRUCTIONS & PRODUCT USE

Resin products require proper care to maintain their appearance and durability.

By purchasing, you agree to the following care guidelines:

  • Avoid prolonged exposure to direct sunlight (may cause yellowing over time)
  • Do not expose to extreme heat (resin may soften or warp)
  • Avoid harsh chemicals or abrasive cleaning materials
  • Handle with care to prevent scratches or damage

We are not responsible for damage caused by improper care, misuse, or normal wear over time.

SECTION 16 – DISCLAIMER OF WARRANTIES (RESIN-SPECIFIC ADDITION)

Due to the handmade nature of resin products, we do not guarantee:

  • Absolute clarity (minor microbubbles may occur)
  • Exact color matching
  • Long-term resistance to yellowing (all resin may naturally amber over time)

Natural aging and material characteristics are not considered defects.

SECTION 3 / REFUND POLICY (IMPORTANT ADDITION)

ALL SALES ARE FINAL ON CUSTOM AND MADE-TO-ORDER ITEMS.

We do not accept returns or exchanges on:

  • Custom orders
  • Personalized items
  • Resin pieces containing customer-provided materials (e.g., flowers, keepsakes)

If your item arrives damaged due to shipping, you must contact us within [X days] with photos of the packaging and product so we can assist in filing a claim.

OPTIONAL ADD-ON (HIGHLY RECOMMENDED)

CUSTOMER-SUPPLIED MATERIALS

If you offer memorial or flower preservation:

You acknowledge that any materials provided to us (including flowers or personal items) may naturally change color, degrade, or be altered during the preservation and resin process. While we take great care in handling all items, we are not responsible for the natural outcome of organic materials or for any loss or damage beyond our control.



SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at michael@2dawgdesigns.com.
Our contact information is posted below:
[INSERT TRADING NAME]
michael@2dawgdesigns.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]